Orders
You can order our products online (directly on the website), by email, or by phone. Phone orders will be taken by our operator only between 9:30 AM — 5:00 PM, Monday to Saturday, on working days. We recommend placing your order online using the “Add to Cart” method. This method allows you to track the status of your order (e.g. in confirmation, in delivery, etc.).
Online Order
The product you want to order can be found either by using the menu on the left of the page, which contains product categories, by using the search field, or directly from the New Arrivals, Bio Products, Seasonal Products, or Promotions pages. By clicking the “Add to Cart” button, the product will be automatically added to your shopping cart.
After adding all the products to the cart, to complete the order, you need to enter the following details:
Personal information / Billing details
Delivery address
Payment method
After completing all the details, please read and check that you agree with the Terms and Conditions of the www.biantti.md website and check if you would like to subscribe to the Biantti Newsletter, where we will periodically inform you about news and current promotions.
Your order is successfully completed when the proforma invoice corresponding to the order is displayed (and sent by email), with the status “In progress, awaiting confirmation.” When Biantti.md processes your order, you will receive an email informing you of the new status of the order, called “Order confirmed.”
With the username and password you entered when creating the account on the site, you can log in to view your order history or current order status, to modify or delete your profile, or to place future orders without re-entering your contact details.
Phone Order
Please call the phone number 0692 51 191 or 0609 15 999, and a Biantti sales consultant will take your order. The call center service is available between 9:30 AM — 5:00 PM, Monday to Saturday, on working days.
Payment
You have three payment methods available:
Bank transfer payment
If you choose to pay by bank transfer, please make the payment only after your order has been confirmed by a Biantti operator.If you have chosen bank transfer as your payment method, you will receive an email with all the details about your order. In the payment details of the bank transfer, it is mandatory to mention the order number for proper allocation of the amount and quick processing of the payment. After completing the bank transfer, please send us the payment confirmation to the email address comenzi@biantti.md within a maximum of 24 hours.
The bank account is: IBAN MD64AG000000002251522205, opened at MoldovaAgroIndbank SA. The beneficiary is GT Ygrick-Group.
The goods will be delivered after the full amount has been credited to our account.
Cash on delivery: You pay for the order in cash upon delivery.
Payment by credit card, via the secure PayNet platform:
You can make an online payment with your personal or company card under full security. Accepted cards are those issued under the VISA (Classic and Electron), MASTERCARD, and MAESTRO logos (if they have the CVV2/CVC2 code).Regardless of the currency in your account, transactions will be processed in RON, at the exchange rate of your bank.
For credit card payments, the transaction will appear on the payer’s bank statement as “Biantti.”
PRODUCT DELIVERY
Delivery within the Republic of Moldova is free for orders over 499 MDL, for suburbs of the city starting from 399 MDL, and for Chisinau city from 299 MDL.
If your order is below the mentioned amounts, the delivery cost within the Republic of Moldova will be 50 MDL, in the suburbs 40 MDL, and in Chisinau city 30 MDL.
For international orders, deliveries will be made with a carrier chosen by the customer, under specific conditions, which will be agreed upon with the customer before delivery.
Receipt of Products
When receiving the package, if you notice any damage or if it is unsealed, you can return it to the courier. The courier will create a report of the situation, at no cost to you.
Description and Return of Products
Biantti.md makes every effort to present the information on this website as accurately as possible. However, Biantti.md does not guarantee that the product descriptions or other materials related to them are complete, up-to-date, or error-free. If a product offered by Solarisplant.ro differs from the description on the website, you can return it according to the product return policy and in accordance with the applicable Romanian legislation.
The consumer has the right to notify the seller in writing that they are renouncing the purchase, without penalties and without giving a reason, within 14 working days from receiving the product or, in the case of services, from the conclusion of the contract, according to the provisions of Ordinance no. 34/2014.
If you choose to exercise this right, you must return the product in its original packaging, undamaged, sealed, at your own expense. Products can only be returned via courier services to the address: GT Ygrick-Group, Ștr. Muncesti nr. 3, Chisinau.
If you wish to return the products for reasons other than those mentioned under Product Receipt, you have the right to do so, and the courier return shipping fee is your responsibility. The condition for returning the products is that they must be unopened and undamaged. You can return the package through any courier service to the address: GT Ygrick-Group, Ștr. Muncesti nr. 3, Chisinau.
For orders paid by card, the amount will be refunded to the same card used for the transaction, within a maximum of 15 days from the acceptance of the return.
Refund of Payments
The refund of amounts paid by the client will be made within a maximum of 15 days, exclusively by bank transfer to the bank account provided by the client.
Biantti and GT Ygrick-Group do not assume responsibility for incorrect bank details provided by the client.
About Us
The online store biantti.md is provided by GT Ygrick-Group, headquartered at Str. Cotovschi 84, s. Carahasani, Stefan-Voda district, Republic of Moldova.
The online store biantti.md is operated by GT Ygrick-Group with its headquarters at Str. Cotovschi 84, s. Carahasani, Stefan-Voda district, Republic of Moldova.
The Biantti brand is a registered trademark with AGEPI under the number: 32206.
Warehouse address: Str. Cotovschi 84, s. Carahasani, Stefan-Voda district, Republic of Moldova. Product delivery is made only through courier or our own fleet.
We do not have a working schedule with clients at the warehouse.
You can contact us through the following means:
By mail at the correspondence address: Str. Cotovschi 84, s. Carahasani, Stefan-Voda district, Republic of Moldova
By email at: comenzi@biantti.md
By phone at: 0692 51 191 / 0609 15 999, between 9:30 AM – 4:00 PM, Monday to Friday, on working days.
If you wish to make a complaint or report any issue related to biantti.md, or if our call center has delayed or provided an unsatisfactory solution and you want to contact someone else to address your request, please email us at comenzi@biantti.md.
Biantti.md is an e-commerce service that provides users with the opportunity to acquire the displayed products. Product purchases are made based on orders received via the website or by phone.
Personal Data
By registering as a user of Biantti.md, we will request a series of personal data such as your first and last name, email address, address, and other personal information to identify you as a user of the Biantti.md service. Additionally, to subscribe to Biantti.md’s newsletter or alerts, you will need to provide a valid email address and other personal details.
By continuing to use this website, you expressly and unequivocally agree in accordance with the provisions of Law no. 677/2001, as amended and supplemented, for the protection of individuals with regard to the processing of personal data and the free movement of such data.
Limitation of Liability
GT Ygrick-Group and its suppliers/partners cannot be held liable for any damages, regardless of their nature, resulting from the use of the website and the services offered through it or from the inability to use them. Although all efforts are made in this regard, GT Ygrick-Group does not guarantee that the website and its servers will function uninterrupted and error-free, that the website will be free of risks (viruses, other elements, or actions that could cause damage, specific to the internet and digital technologies, including breaches of information security), or that the information provided on the website is accurate and up to date.
Intellectual Property
The content, design of Biantti.md, and any other related materials sent to you by email or provided in any other manner (e.g., articles, design, product descriptions, and other materials) belong to Biantti.md and/or its collaborators and are protected by intellectual property laws. You cannot use, reproduce, or allow anyone to use or reproduce Biantti.md materials without prior written permission from Biantti.md.
You cannot use frames or framing techniques for trademarks, logos, or other information protected by copyright law (including images, texts, interfaces, forms) of Biantti.md without prior written permission from GT Ygrick-Group.
Creating a limited, revocable, non-exclusive hyperlink to the Biantti.md homepage is allowed, as long as this action does not present Biantti.md’s service in a false, misleading, derogatory, or offensive manner. You cannot use the company’s logo or other graphic properties or trademarks as part of hyperlinks without prior written permission from Biantti.md.
If you notice any texts or images (photos, banners) on the Solarisplant.ro website belonging to another business or individual, you can notify us at the email address: comenzi@biantti.md.
Biantti.md respects the intellectual property rights of third parties. If you notice that the website contains information that violates their intellectual property rights, please send us a notice to the email address: comenzi@biantti.md or contact us at our phone number.
Registration as a User
The Biantti.md website can be accessed free of charge, and simply browsing its pages does not require registration as a user (creating a user account on the site). However, in order to benefit from certain services offered by the website, such as purchasing products or receiving Biantti.md’s newsletter, you must register as a user (create a user account on the site). Registration as a user implies your prior acceptance of Biantti.md’s Terms and Conditions and Privacy Policy. These regulations constitute the contractual basis for the relationship between users and GT Ygrick-Group.
Since the Terms and Conditions may be modified, please review them periodically. If you no longer agree with their provisions, please refrain from accessing/using the Biantti.md services.
By using this website, you are responsible for maintaining the confidentiality of your user account access details and agree to take responsibility for all activities carried out from your user account.
Biantti.md reserves the right to close user accounts, modify or remove texts, images, hyperlinks, or refuse to sell products, at its discretion.
Prices
Unless otherwise stated, the prices of the products displayed on Biantti.md represent the final purchase prices, including VAT (Value Added Tax according to the applicable rates on the date of billing for the respective product).
Facebook Contest Regulations
Art. 1 – Organizer
1.1. Contests with prizes on Facebook are organized on behalf of GT Ygrick-Group, hereinafter referred to as the “Organizer”.
1.2. The Organizer reserves the right to modify or change the regulations, with the obligation to officially notify the public in the same manner as the initial notification.
1.3. The contests will be held in accordance with the provisions of these regulations, which are mandatory for all participants.
1.4. Participants agree to comply with all terms, conditions, and provisions of this Regulation.
Art. 2 – Duration and Location of the Contest
2.1. The contest is organized and held throughout the territory of Moldova via the social platform www.facebook.com, in accordance with the provisions of this Regulation.
2.2. The periods of the contests are specified in each individual contest and will be posted on the Facebook page: https://www.facebook.com/Biantti Local Eco Manufacturer.
Art. 3 – Rights and Conditions of Participation
3.1. The contest is open to all individuals, regardless of nationality, residence, race, sex, or religion, residing in Romania, who comply with the conditions of this regulation and follow the instructions in this Regulation to validate their participation.
3.2. Participation in this contest constitutes full, voluntary, and unconstrained acceptance of the provisions of this regulation. Participation rights belong exclusively to participants who meet the eligibility conditions outlined in Art. 3. Participation rights are automatically void if a person provides false, incorrect, or incomplete information when filling in personal data.
3.3. To participate in the contest, participants must have a Facebook and Instagram account, filled with a valid email address and real first and last name.
Art. 4 – Contest Prizes
4.1. For each contest, the number of prizes and their contents will be specified on the Facebook page.
4.2. Winners of the prizes offered in these promotional campaigns cannot receive the value of the prize in money or other goods, nor can they change the characteristics of the prizes won. A participant may win only one prize if they meet the participation and eligibility criteria mentioned in Art. 3.
Art. 5 – Contest Mechanism
5.1. To register for the contest, participants must meet the following cumulative conditions:
The participant must have the right to participate according to the provisions of Art. 3 above.
Registration must be done exclusively during the contest period specified on the Facebook page.
To participate, the participant must visit the Facebook page https://www.facebook.com/Biantti and Instagram page @biantti.
5.2. A participant may win only one prize consisting of Biantti products.
5.3. Winners will be announced through a post on the contest page and must send their full identification details via a private message to the organizer on Facebook or Instagram.
5.4. After selecting the winners, the Organizer will validate the winnings by checking whether the participants meet the conditions of the contest and its execution.
Art. 6 – Limitation of Liability
6.1. The organizers are entitled to take all necessary measures in case of attempts to defraud the system, abuse, or any other attempts that might affect the image of this campaign.
6.2. In case of disputes regarding the validity of an entry, the Organizer’s decision is final.
6.3. The Organizer reserves the right to disqualify any participant who does not comply with the contest rules or whose behavior shows evidence of incorrect conduct or sabotage of any kind.
Art. 7 – Personal Data Processing
7.1. By registering and participating in the contest, participants agree to the provisions of this Regulation. They also agree that their personal data will be recorded in the Solaris Plant SRL database and processed and used for purposes such as: handing over prizes, validating winners, creating statistical reports, direct marketing activities, and sending promotional materials or samples.
7.2. Participants are guaranteed the rights provided by Law no. 677/2001 regarding personal data protection.
Art. 8 – Disputes
Any disputes between the Organizer and Participants regarding any aspect of the contest will be resolved amicably, and if this is not possible, the disputes will be settled in the competent courts in Bucharest, Romania. Complaints related to the contest must be sent to the Organizer’s representative within 2 working days after the contest ends.
Reviews, Comments, Communications, and Other Types of Content
Users may post reviews, comments, or other types of content; submit suggestions, ideas, ask questions, propose articles, or other types of materials, as long as their content is not illegal, obscene, threatening, defamatory, does not violate the right to privacy or intellectual property laws; does not contain viruses, commercial, political communications, or those inciting hate or intolerance based on ethnic, religious, racial, sexual orientation reasons, collective messages, or other forms of spam. When posting reviews, comments, communications, and other types of content, you may not use false email addresses or identities. Biantti.md reserves the right to not allow the publication of such content. By posting reviews, comments, communications, and other types of content on Biantti.md, you transfer, unless GT Ygrick-Group indicates otherwise, the intellectual property rights, non-exclusively, perpetually, irrevocably, to the materials posted.
GT Ygrick-Group has the right to modify, reproduce, transmit, adapt, publish, distribute the materials posted by users, by any mass communication means, in any country. By posting reviews, comments, communications, and other types of content on Biantti.md, you grant GT Ygrick-Group the right to use your name in connection with the posted materials; you guarantee that you own or control the intellectual property rights to the materials you post; that the posted materials do not violate any of Biantti.md’s conditions for posting reviews, comments, communications, and other forms of user-generated content.
Biantti.md has the right, but not the obligation, to monitor, edit, or delete any type of content or user activities on the site. Biantti.md is not responsible and assumes no responsibility for any materials posted by third parties on the site. Biantti.md has the right to not publish all comments and articles proposed by users.
Force Majeure
Biantti.md, its affiliates, and/or generally the suppliers of products or services to Biantti.md cannot be held responsible for any delay or error resulting directly or indirectly from causes beyond the control of Biantti.md. This exemption includes, but is not limited to: technical equipment failures on Biantti.md, lack of internet connection, failure of telephone connections, computer viruses, unauthorized access to Biantti.md’s systems, operating errors, as well as force majeure cases stipulated by applicable Romanian legislation.
Advertising
Biantti.md may display advertisements for products from its own offer and/or its collaborators. By using Biantti.md and accepting the Terms and Conditions, you expressly agree to receive these commercial communications.
Applicable Legislation
The services provided by GT Ygrick-Group through Biantti.md are governed by the provisions of applicable Moldovan law. In case of a dispute, an attempt will be made to resolve it amicably within 30 working days from the registration of the complaint at the GT Ygrick-Group headquarters. If an agreement cannot be reached within the specified period, disputes between the Parties will be resolved by the competent courts in Chisinau municipality.
Presentation of the Offer
Biantti.md reserves the right to make changes to the prices and information about products on the Biantti.md website at any time, without prior notice. The information about the products on the Biantti.md website is for informational purposes and does not represent a contractual obligation. The photos on the Biantti.md website are for informational purposes and may differ from the actual product.
Discount
A discount is granted for orders with a value between:
599-799 lei (5% discount)
800-999 lei (6% discount)
1000 – 1999 lei (7% discount)
2000 – 2999 lei (8% discount)
From 3000 lei (9% discount)
* The discount does not apply to promotional prices.